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One Step Counselling, July 2020

Your health and safety are of the upmost importance to me. During the COVID 19 Pandemic I have implemented the following Safety Plan, clinic protocols and policies, for your safety and for my own, in accordance with WorkSafe BC protocols for in-person counselling and public health requirements and guidelines.

COVID Pre-Screening Guidelines

Please do not enter the office if you are displaying any of these symptoms:

  • Fever, chills, new or worsening cough, shortness of breath, new muscle aches or headaches, sore throat.

  • If you or someone in your household has travelled outside of Canada within the last 14 days.

  • If you are a close contact of a person who tested positive for COVID-19.

Cancelling Sessions, Types of Sessions, Session Booking:

  • If you need to cancel due to symptoms cancellation fees are waived.  If you arrive in office and you are showing symptoms, your session will be cancelled immediately, and you may be charged a cancellation fee.    

  • If I have symptoms I will call and cancel your sessions and offer to re-book when it is safe to do so.

  • Virtual sessions (phone or secure video) continue to be an option and we ask that only clients who believe they are low-risk attend in-person sessions.

  • Clients must review the COVID pre-screening guidelines prior to each session.

  • All in-person sessions will require a signed “Informed Consent for In-Person Services during the Covid-19 Public Health Crisis” document that will be sent prior to the session.

  • Please arrive no earlier than 5 minutes prior to your session.


Safety Policies and Protocols:

  • Please use the hand sanitizer provided upon entering the office space.

  • Please leave all touching of doorknobs to the therapist, minimize all touching to the payment process.

My small office size prevents the recommended physical distancing of two metres/six feet, instead allowing for approximately 4 feet (as a result, the following safety measures are in place):

  • Plexiglass is in place between therapist and client.

  • A HEPA (High Efficiency Particulate Air) Air Purifier will run the duration of the session.

  • The window will remain open for the duration of the session (dependent upon the outside temperature).

  • I am not requiring the use of masks in office at this time; however, if you’d like to wear a mask, please place it on prior to entering the office.

  • If you would prefer, the therapist will wear a mask upon request.

  • If masks become mandatory by order of health authorities, I will inform clients prior to session.

Clinic cleaning and Sanitation Procedures:

  • All doorknobs, handles, furniture, and commonly touched surfaces will be wiped down between client sessions and frequently throughout the day with COVID approved medical grade wipes or disinfectant.

  • The washroom will also be disinfected after use/between clients and deep cleaned daily.


The clinic will keep updated on any changes to the COVID 19 situation as indicated by our BC Provincial Health Officer and WorkSafe BC. Decisions to remain open will be guided by this source.


Thank you very much for working together to keep us all safe!

Upon booking your in-person session you will be required to sign off on the the following document stating that you understand the risks, both to your health and to your confidentiality, in the event of the need for contact tracing.

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